rb88热博官网. (NASDAQ: FRSH)它是一家领先的软件公司，使企业能够取悦客户和员工, 将于12月31日公布第四季度和全年的财务业绩, 2021 following the close of market on Thursday, 2022年2月10日. Freshworks将于下午2点开始进行网络直播.m Pacific Time / 5:00 p.m. 美国东部时间当天讨论了该公司的财务业绩和业务重点.
rb88热博官网. (NASDAQ: FRSH)它是一家领先的软件公司，使企业能够取悦客户和员工, today announced its continued expansion across Australia and New Zealand by signing the National Rugby League as a customer.
rb88热博官网. (NASDAQ: FRSH)它是一家领先的软件公司，使企业能够取悦客户和员工, 宣布非洲广播和付费电视公司, MultiChoice集团 (MultiChoice), uses Freshservice® and Freshdesk® to create faster omnichannel customer support across IT and support teams for South African MultiChoice subscribers.
rb88热博官网. (NASDAQ: FRSH)它是一家领先的软件公司，使企业能够取悦客户和员工, 帮助全球领先的便利店7- 11为其客户和菲律宾的特许经营伙伴创造了更愉快的数字体验. Using Freshdesk® and Freshdesk Contact Center, 7- 11自动处理和更快速的查询，为他们的老顾客和在线购物者提供同样的店内便利.
rb88热博官网. (NASDAQ: FRSH)它是一家领先的软件公司，使企业能够取悦客户和员工, 在Freshworks的年度用户大会上宣布了Freshworks刷新应用挑战赛的获胜者 Refresh. 为期一周的黑客马拉松包括300多名客户, partners, and independent developers competing for the best new application in the Freshworks Marketplace. The winners of the Refresh App Challenge join 1,Freshworks不断壮大的52人社区可获得200份公共申请,000 customers.
rb88热博官网., (NASDAQ: FRSH)它是一家领先的软件公司，使企业能够取悦客户和员工, announced that Neosensory, which builds non-invasive brain-machine interfaces to create new senses for the hearing impaired, uses Freshdesk®为他们的客户提供一个易于使用的客户支持解决方案，以记录产品问题，并帮助解决他们的个人谁正在处理听力障碍问题.
rb88热博官网. (NASDAQ: FRSH)它是一家领先的软件公司，使企业能够取悦客户和员工, today at its Refresh conference unveiled new Freshservice这标志着该公司进一步进军价值340亿美元的IT运营管理(ITOM)市场. Affordable and easy-to-use, Freshservice的统一事件响应管理与人工智能增强的警报，使任何业务预测服务中断，并将影响降到最低.
rb88热博官网. (NASDAQ: FRSH)它是一家领先的软件公司，使企业能够取悦客户和员工, today at Refresh announced Freshstack -- a customer relationship management (CRM) suite built for the unique needs of startups that unifies customer support, sales and marketing teams. 产品包帮助初创公司进行个性化营销，形成渠道, 提供轻松的全渠道服务，增长更快, 价格合理，易于部署和管理.
Freshworks Inc. (NASDAQ: FRSH)它是一家领先的软件公司，使企业能够取悦客户和员工, announced the appointment of Jennifer Taylor, Cloudflare的高级副总裁兼首席产品官, 曾任Salesforce和Adobe的产品主管, 作为董事会的新独立成员.
rb88热博官网.(NASDAQ: FRSH)它是一家领先的软件公司，使企业能够取悦客户和员工, today announced Dunzo, 印度领先的快速商务应用, 是否使用了Freshworks的客户参与(CX)软件, Freshdesk™, to manage the surge in customer queries that comes with its rapid revenue and user growth in 2021.
rb88热博官网.它是一家领先的软件公司，使企业能够取悦客户和员工, was named the only Challenger in the 2021 Gartner® Magic Quadrant™ for IT Service Management (ITSM) Tools among 11 vendors.
rb88热博官网.它是一家领先的软件公司，使企业能够取悦客户和员工, 今天宣布，该公司公开向美国政府提交了一份表格S-1的注册声明.S. 美国证券交易委员会有关其a类普通股的首次公开发行的提议. 计划发行的股票数量和价格范围尚未确定. Freshworks intends to list its Class A common stock on the Nasdaq Global Select Market under the ticker symbol “FRSH”.
rb88热博官网., a leading software company empowering businesses to help delight their customers and employees, 宣布亚当·吉尔克里斯特为主讲人 RE:SOLVE, a digital CX (Customer Experience) summit that premieres on 26th August, 2021. 多次获得世界杯冠军的板球运动员, ESPN的这位“现代最令人兴奋的板球运动员”将向商界解释他打破纪录的策略和能力，这让他的粉丝感到高兴.
rb88热博官网.它是一家领先的软件公司，使企业能够取悦客户和员工, today unveiled 调查结果 这揭示了消费者期望的复杂性和矛盾性. 只有14%的消费者希望今天能被品牌所惊艳, the 调查结果 underscore a major opportunity for companies to exceed expectations in delighting their customers. 大多数(77%)的消费者愿意交换信息以获得更个性化的服务, 更快和价值驱动的体验.
Freshworks Inc.它是一家领先的软件公司，使企业能够取悦客户和员工, 宣布任命NetSuite前首席执行官扎克·纳尔逊, 作为董事会的新独立成员. Mr. Nelson is a pioneer in the enterprise SaaS industry having held leadership positions at Oracle, 太阳微系统公司, McAfee, and Netsuite.
Freshworks Inc.它是一家领先的软件公司，使企业能够取悦客户和员工, announced the appointment of Pam Sergeeff 担任首席法律官兼总法律顾问，向首席执行官兼创始人Girish Mathrubootham报告. 瑟吉夫将领导公司的全球法律组织, 负责公司战略, governance, 产品合规, data protection, privacy, and intellectual property.
Freshworks Inc.它是一家领先的软件公司，使企业能够取悦客户和员工, announced that its customer Parcelhub, 一家总部位于英国的送货管理和主动跟踪支持公司, has been helping UK retailers fulfil online orders throughout the pandemic thanks to its use of Freshworks’ customer support software, Freshdesk.
rb88热博官网.它是一家领先的软件公司，使企业能够取悦客户和员工, announced the results of a recent survey with IDG on the state of IT Service Management (ITSM) and IT Operations Management (ITOM). 该调查总体显示，人工智能(AI)技术已经成为主流, 因为93%的企业目前正在探索或部署某种程度的人工智能.
Freshworks Inc.它是一家领先的软件公司，使企业能够取悦客户和员工, announced the appointment of diversity advocate Randi Bryant 作为公司的首位首席多元化和包容性官. 布莱恩特在Freshworks有超过20年的工作经验, 曾帮助过康卡斯特这样的大型复杂组织, McDonald’s, the New York Transit Authority, and the U.S. Department of State, to equip employees with the tools to foster an inclusive work environment.
Freshworks Inc.它是一家领先的软件公司，使企业能够取悦客户和员工, 宣布了一项研究，揭示了全球消费者的新形态。在一场前所未有的大流行之后，随着数字工具的迅速普及，商业街企业开始复苏. The study of 10,500 global consumers, 与Dynata合作进行, 发现41%的消费者在疫情期间受到鼓舞，支持当地企业，94%的消费者计划继续支持, revealing a major shift in the global economy.
rb88热博官网., 一家领先的软件公司，授权企业取悦他们的客户和员工, announced the expansion of its board of directors with the addition of Roxanne S. Austin, who was elected independent director.
rb88热博官网.它是一家领先的软件公司，使企业能够取悦客户和员工, SaaS行业资深人士的任命, John Crossan, as its Vice President & General Manager of Europe. Crossan brings over 20 years of experience in the sector to Freshworks and is tasked with leading the company’s rapid growth across Europe.
Freshworks Inc., 智能客户参与软件公司, announced the appointment of veteran Software as a Service (SaaS) visionary Stacey Epstein as Chief Marketing Officer (CMO). 爱泼斯坦拥有超过25年的行业经验, 推动初创公司成长为价值数十亿美元的高增长公司. 爱泼斯坦将在Freshworks下一阶段的增长中发挥关键作用, 公司领先的全球营销策略. 这一消息是在该公司最近的ARR超过3亿美元之后发布的.
Freshworks, Inc., 智能客户参与软件公司, 今天宣布ARR超过3亿美元, growing the business by 40% year over year through unprecedented economic times. Freshworks在这一年创下了新产品的销售记录, 战略收购以加速人工智能的发展，并扩大管理团队以推动其下一阶段的增长:迈向10亿美元收入里程碑.
rb88热博官网.客户与员工敬业度软件公司，被公认为 25家最值得工作的私有云计算公司 in a list released by 电池企业, a global investment firm and cloud investor, with data specifically provided by Glassdoor*他是全球就业和公司洞察领域的领导者. 该榜单突出了25家私营B2B云计算公司，这些公司是根据疫情前六个月Glassdoor上分享的员工满意度进行排名的.
rb88热博官网., 客户和员工参与软件公司, today unveiled Freshworks CRM, 将具有开箱即用能力的销售和营销团队联合起来，以无与伦比的、统一的360度视角为客户提供更好的体验和更有利的结果. Freshworks CRM解决方案建立在Freshworks Neo之上, 全新的平台体验, 如何在嵌入式客户数据平台上统一数据，以实现个性化客户互动, 提高了潜在客户转化率和销售增长. Neo消除了对笨重工具和复杂的多堆栈点解决方案的依赖，这些解决方案会导致限制人工智能(AI)和机器学习(ML)有用性的数据孤岛. With Neo, 企业可以快速、轻松地扩展和制作定制环境, with simple clicks not code, to better serve their customers and prospects.
rb88热博官网.这家客户参与软件公司宣布了它的 Freshservice 该产品被包括在Gartner 2020年IT服务管理工具魔术象限中, Gartner公司对其完整的愿景和执行能力表示认可. 在2020年，Freshworks还因其在CRM领导管理的魔法象限和销售力量自动化的魔法象限的Freshsales产品，以及在CRM客户参与中心的魔法象限的Freshdesk产品获得了Gartner的认可, where it was named a Visionary , which means an inclusion across four Gartner Magic Quadrants in a single year. 在Freshworks被纳入这第四项基于分析师的研究之前，Gartner基于Freshworks的用户生成内容对其进行了研究. Freshworks was recognized in three Gartner ‘Voice of the Customer’ reports in 2019 for CRM Customer Engagement Center, 销售自动化和IT服务管理工具, 后者聚合了数百个客户评论的结果. 阅读IT服务管理工具的整个魔术象限报告 click here.
Freshworks Inc.它是一家领先的软件公司，使企业能够取悦客户和员工, announced that its customer ITV, 英国一家主要的广播公司所依赖的 Freshworks’ IT service desk software, Freshservice 快速适应新冠肺炎疫情给IT行业带来的压力. Providing support during live programming means there’s no room for error and remote working took on a new and sudden importance. ITV IT人员需要在适当的地方使用适当的设备来支持ITV Daytime的7.5小时的现场工作日节目和制作时间表. Freshservice的可搜索门票和资产管理功能，使广播支持团队能够节省两个小时的平均响应时间，同时将门票分辨率提高到98%.
Freshworks Inc.它是一家领先的软件公司，使企业能够取悦客户和员工, 宣布其客户曼彻斯特足球协会(Manchester FA), 曼彻斯特足球协会的管理机构, 从2020年3月到5月，客户服务门票增长了66%, with lots of its customers concerned about the 2019/20 season ending prematurely. Thanks to its use of Freshworks’ customer support software, Freshdesk, 尽管球票数量增加了三分之二，但曼彻斯特足总还是设法回复了所有的询问，甚至将CSAT分数提高了7%至89%, 与去年同期相比.
rb88热博官网.这家客户参与软件公司宣布了它的 H1 2020 highlights, showcasing continued momentum during the pandemic. Freshworks的Freshdesk全渠道产品, 它将客户支持软件的力量与聊天和电话解决方案相结合, 在2020年上半年，ARR翻了一番，显示出了特别的实力——推动该公司进一步突破今年早些时候宣布的2亿美元ARR的里程碑. 期间, Freshworks还为中小市场/企业提供免费技术和专业知识，以帮助抗击全球疫情, 被列为CRM观察名单的赢家, appointed key executive hires and entered into strategic partnerships with Tata Consultancy Services Limited and Slack Technologies, Inc. In addition, Freshworks was the only company named a Visionary in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.*
rb88热博官网., 客户参与软件公司, 弗雷斯特咨询公司(Forrester Consulting)的一项新委托的总经济影响™(TEI)研究发现了Freshworks的客户支持服务, Freshdesk Omnichannel, provides a three-year return on investment (ROI) of 462% for midmarket customers. The study shows that Freshdesk Omnichannel meets the needs of increasingly demanding companies, 哪些需要既容易推广又能立即带来回报的解决方案, 平均不到三个月就能收回. Freshdesk全渠道中端市场客户通过减少每张票的处理时间实现了广泛的价值, 自动化流程，使票转向自助服务, 并改进代理工作流程，提供优质的客户服务和体验，创造终身客户.
rb88热博官网.这家客户参与软件公司宣布了一项战略合作伙伴关系 Tata Consultancy Services (TCS) a leading global IT services, consulting and business solutions organization, to jointly build and market new age marketing, sales, support, 客户成功, 以及基于Freshworks云软件的ITSM解决方案，以提升终端用户和员工的体验.
rb88热博官网., 客户参与软件公司, announced it is the only company named a Visionary in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.* Freshworks的基于云的全渠道客户支持软件得到了评估， Freshdesk Omnichannel. This comes on the heels of Gartner evaluating multiple products across Freshworks’ portfolio for Magic Quadrants including the CRM, SFA and ITSM categories. To read a copy of the entire 2020 Gartner Magic Quadrant for CRM Customer Engagement Center report, click here.
rb88热博官网., 客户参与软件公司, announced the appointment of SaaS veteran Tyler Sloat as Chief Financial Officer. 在任命这位高管之前，该公司的年度经常性收入刚刚超过2亿美元, doubling in the past 18 months. Sloat is charged with maintaining sustainable growth across its customer segments, overseeing all accounting, finance, legal and IT functions.
rb88热博官网., 客户参与软件公司, announced the integration of its customer support and engagement software Freshdesk with Slack, the leading channels-based messaging platform which counts over 12 million active daily users performing over five billion actions every week. 这种首次上市的客户支持集成扩展了Freshworks的全渠道体验，允许团队和客户通过他们喜欢的平台进行协作和交流，以最好地为客户提供支持.
rb88热博官网., 客户参与软件公司, 今天宣布任命普拉卡什·拉穆尔西, 他是一位经验丰富的技术高管，拥有丰富的构建和运营企业云服务的经验, as chief product officer. Ramamurthy’s appointment is pivotal as Freshworks expands the capabilities delivered on its AI-powered Customer for Life platform, 是什么使得大中型企业能够追求, 关闭并保持客户终身. In his role, Ramamurthy is responsible for Freshworks’ overall product vision and strategy, development and GTM efforts. 他向Freshworks创始人兼首席执行官Girish Mathrubootham汇报工作.
rb88热博官网.这家客户参与软件公司宣布收购AnsweriQ Inc ..为希望更好地服务于客户的大型企业提供ML和AI服务. AnsweriQ是Freshworks人工智能引擎的补充, Freddy, 通过使企业组织能够充分利用其现有的客户数据来扩展自助服务体验和自动化复杂的客户工作流. AnsweriQ’s unique ML models leverage AI algorithms against millions of customer interactions to generate automated self-service Q&作为并改进下一步的升级.
rb88热博官网., 客户参与软件公司, announced the opening of its third Indian office, located in Hyderabad. 办公室的开放是在公司签字之后 series H funding of $150 million USD led by Sequoia Capital, CapitalG and Accel. 这家公司的根基在金奈, 目前在金奈拥有12个全球办事处，包括主要的技术和销售业务, Bengaluru, 现在海德拉巴.
rb88热博官网., 客户参与软件公司, announced today the signing of definitive agreements for a $150 million series H round of funding at a post-financing valuation of $3.5 billion. 这轮融资由现有投资者红杉资本(Sequoia Capital)牵头, CapitalG, and Freshworks’ first investor, Accel. The capital will be used to further Freshworks’ worldwide expansion as well as accelerate investment in its integrated SaaS platform. As part of this effort, Freshworks还宣布了“终身客户云”计划, 在公司所有的客户参与产品中建立一个通用的数据平台来统一来自市场营销的重要客户信息, sales, 支持和客户的成功，提升客户永无止境的旅程. 融资预计将于年底结束，并取决于惯例的结算条件, including U.S. antitrust regulatory clearance.
rb88热博官网., 客户参与软件公司, announced today the highlights of its Q3 2019, headlined by global expansion, customer growth, 持续的产品创新和行业认可. 在快速增长的鼓舞下，Freshworks扩大了其全球业务，在美国开设了第二家分店.S. 办公室在丹佛. As part of its expansion efforts, 公司的目标是雇佣超过100名销售和解决方案工程师，以支持该地区不断增长的销售活动. 随着丹佛办事处的增加, Freshworks now counts over 11 offices across the globe backed by a team of over 2,500 employees.
rb88热博官网., 客户参与软件公司, announced that, for the third consecutive year, 该公司已入选福布斯云100强. This is 全球私有云企业100强的权威名单, 由《rb88热博官网》杂志与贝塞默风险投资公司(Bessemer Venture Partners)和Salesforce Partners合作发布. Freshworks首次上榜是在2017年，排名第一. 排名第95位. 60 in 2018, and moved up to No. 40 this year.
rb88热博官网., 客户参与软件公司, announced that it is the only new company added to the 2019 Gartner Magic Quadrant for IT Service Management Tools* for Freshservice. 除了这个最新的内容, 2019年，高德纳还将Freshworks列入Freshsales销售自动化魔力象限**, Freshdesk客户关系管理客户参与中心(CRM Customer Engagement Center)的魔力象限(Magic Quadrant). 阅读IT服务管理工具的整个魔术象限报告 click here.
rb88热博官网.客户互动软件公司宣布研究结果表明U.S. sales and service agents waste a combined 516 million hours a year trying to navigate the software they are forced to use. 浪费时间寻找信息, clicking through confusing menus, 解决故障和功能缺失需要花费8美元.每年损失30亿美元的生产力.
rb88热博官网., 客户参与软件公司, 发表了一篇新的, 这是一本精雕细琢的书，阐述了印度正在兴起的民主设计运动. “Indian Democratic Design,，展示了设计原则和接受这些原则的印度公司, was unveiled today at Refresh 19, Freshworks’ annual user conference in Las Vegas.
rb88热博官网., 客户参与软件公司, 发布了Freshsuccess客户成功管理软件, 为市场提供集成的客户视图, sales, 支持和成功专业人士. Now, all go-to-market teams can leverage unified, 账户和联系人的整体数据，提供最新的账户活动和健康信息，以确定存在风险或准备购买更多商品和服务的账户.
rb88热博官网., 客户参与软件公司, announced today that legendary basketball player, 企业家和投资者沙奎尔·奥尼尔将成为该公司全球用户大会的主角 Refresh 19, 在九月举行. 4-5, 2019 at Aria Resort & Casino in Las Vegas. Joined by IKEA’s visionary former head of design, Marcus Engman, as the event’s marquee keynotes, 奥尼尔很有远见，就像他很有娱乐性一样. 《rb88热博官网》将更深入地学习他的商业知识, 生活和体育，也被称为“沙克主义”.”
rb88热博官网., 客户参与软件领域的全球创新者，与 Feeding India, 一个获奖的非盈利组织，致力于解决食物浪费的挑战, hunger and malnutrition, 今天登上世界舞台，强调印度的饥饿困境. 在板球世界杯决赛期间，Freshworks公司在Lord 's Cricket Ground上空放飞了一架小型飞艇，以分享他们对板球的热情，同时提高国内对饥饿问题的认识. Freshworks将通过首次捐赠超过100笔资金启动合作,000 meals for children through Feeding India.
Freshworks Inc, a global leader in customer engagement software, 今日宣布，该公司已经扩大了其悉尼数据中心托管的产品数量, to include CRM solution, Freshsales聊天软件, Freshchat, and call centre option, Freshcaller. Launched in January last year, the Sydney data centre already hosts the enormously popular Freshdesk and Freshservice products. For customers in the region, 本地托管提供了额外的安全性, faster data transfers, 和更低的延迟, 这对许多澳大利亚企业来说是至关重要的.
Vonage (纽约证券交易所代码:VG)，全球商业云通信的领导者，宣布与 Freshworks 公司是客户参与软件领域的全球创新者. The partnership integrates messaging APIs via Nexmo, the Vonage API Platform 直接进入 Freshdesk customer support software, 允许通过客户喜欢的渠道(包括SMS)与客户进行业务消息传递, MMS, WhatsApp and Facebook Messenger.
rb88热博官网., 客户参与软件领域的全球创新者, announced today that its Freshdesk software has been designated as Customers’ Choice in the inaugural publication of 高德纳同行洞察“客户的声音”:CRM客户参与中心市场. 该公司被置于客户选择区, based on vetted end-user reviews of several software vendors on the Gartner peer review website gathered during 2018.
Freshworks, a global leader in customer engagement software, today announced that the UK’s National Theatre (NT) has deployed Freshservice to manage support and service across the organisation. 使用Freshservice, 国家剧院的IT团队已经实施了一个新的, more conversational approach to IT service requests that has improved turn-around times and made staff more efficient.
Solvemate App (www.solvemate.com) is available on the Freshworks Marketplace. Solvemate是一个自动化客户服务的SaaS平台. The software automates customer service by integrating with the existing Freshworks CRM software. In less than 18 seconds, Solvemate's virtual agent quickly resolves the majority of requests by actively guiding the customer to the right answer. 如果需要人工代理，客户将被有效地路由到正确的人.
Freshworks, 客户参与软件领域的全球创新者, 宣布了其在人工智能方面的最新进展, 它可以提供对关键转换时刻的预测，从而增强销售, 支持并成功主动识别并根据客户的需求和机会采取行动. Embodying the core concept of Freshworks’ brand promise of delivering “Customer-for-Life Software”, Freddy, Freshworks’ powerful AI engine, now leverages real-time behavioral data gathered by the Freshworks suite to predict which customers are most likely to close, 通过聊天或语音重新制定常见的常见问题，为客户提供更好的服务, 或者与可能流失的用户进行交流.
Freshworks在客户参与软件方面的全球创新者，今天宣布增加 John Terry 作为其全球用户大会的主讲人 刷新19日伦敦 将于2019年4月24日至25日在伦敦烟草码头举行. Terry, 以及Freshworks创始人兼首席执行官Girish Mathrubootham, 会议的主题是讨论如何有效的领导赋予员工权力和推动客户成功.
Freshworks, a global leader in customer engagement software, has integrated its customer engagement suite with the WhatsApp Business solution to offer on-the-go conversational support via WhatsApp. Over 1.5 billion people from 180 countries use WhatsApp to stay in touch with friends, family and businesses, anytime and anywhere.
Freshworks, a global leader in customer engagement software, 公布Omniroute™, a new, 负载平衡引擎的多通道客户查询今天. Built into Freshdesk, Freshworks’ helpdesk software, 这项正在申请专利的技术为客户服务代理提供了客户查询的统一视图，而不考虑渠道，并帮助他们更有效地响应这些查询.
Freshworks, a global leader in customer engagement software, has partnered with Pitney Bowes (NYSE:PBI), 全球科技公司，提供电子商务领域的商务解决方案, shipping, mailing, and data to integrate Freddy该公司最近推出了下一代全机器人人工智能(AI)引擎 SendPro ® C-series device. Pitney Bowes会利用Freddy, Freshworks’ AI technology to empower users with more effective support through chat interactions. 这将是Freddy在全球发布一个月后的首次硬件集成.
Freshworks, a global leader in customer engagement software, 普拉萨德•拉马克里什南(Prasad Ramakrishnan)被任命为首席信息官，希瓦纳特•索马纳坦(Shivanath Somanathan)被任命为首席信息安全官，以此来支持其最高管理层. 这些任命是这位SaaS负责人最新的几位高层领导.
Freshworks a global leader in customer engagement software, 宣布推出《rb88热博官网》, an “Omnibot” AI engine that enhances the sales, 为各种规模的企业提供支持和营销能力. Announced at Refresh-18 Freddy利用谷歌人工智能技术谷歌Assistant，通过人机语音交互，帮助企业更有效地解决客户问题.
Freshworks, 全球领先的客户参与云软件, 宣布在印度设立第二家办事处. Located on the Old Madras Road in Bangalore, 该办公室预计将于2018年9月中旬投入使用. 该公司还聘请苏曼•戈帕兰(Suman Gopalan)担任首席人力资源官(CHRO)，领导人才战略.
Freshworks是基于云的客户参与软件的领先供应商，今天宣布推出一款 unified marketplace platform that allows companies and developers to easily build apps that give access to a 360-degree view of customer information. In addition, 市场平台还提供了一个简单的界面，让客户轻松浏览, 尝试一键安装受信任的应用程序. 现在，企业可以充分利用平台功能的优势，如无服务器计算和计划活动，以帮助他们快速构建和整合应用程序与Freshworks套件，并扩展Freshworks产品的功能.
Freshworks, a global leader in customer engagement software, announced today the appointment of veteran Software as a Service (SaaS) executive David Thompson as chief marketing officer. 作为他最初的倡议之一，汤普森发起了一项积极的行动 brand advertising campaign 将Freshworks定位为臃肿的SaaS市场中聪明、友好的替代品.
Freshworks, 一家全球领先的客户参与云软件公司推出了Freshping, a free real-time website monitoring tool based on the recently acquired Insping. Freshping可以轻松设置，通过Freshworks的客户互动平台，以及电子邮件和短信等传统渠道，监控网站，并实时发送停机通知.
Freshworks, a global leader in customer engagement software, 日前，该公司宣布已获得1亿美元融资，并聘请了AppDynamics前财务副总裁 & 财政部部长苏雷什·塞沙德里担任其首席财务官. 最新一轮融资由Accel和红杉资本共同牵头, with participation from CapitalG, 使Freshworks的总资本达到2.5亿美元. 此次注入的资金将进一步扩大Freshworks的全球扩张，以及对其综合SaaS平台的持续投资.
Freshworks, a global leader in customer engagement software, 今天宣布，公司的年度经常性收入已突破1亿美元，达到了一个里程碑, 在过去的几个季度里，其旗舰支持产品Freshdesk(客户支持软件)和Freshservice (IT服务管理软件)和Freshsales (CRM软件)产品持续快速增长.
Freshworks, 云计算商业软件的领先供应商, 最近宣布向非洲市场扩张. Freshworks plans to substantially increase its commitment with specific investments in marketing, 销售和合作伙伴资源，更好地服务区域内的客户.
Freshworks, 云计算商业软件的领先供应商, announced today that it is ‘taking over Vegas’ during the Knowledge18 Conference being held by competitor ServiceNow. 该活动将于5月7日在拉斯维加斯的威尼斯度假酒店举行th to 10th. 在为期三天的活动期间，Freshworks正在拉斯维加斯进行多项促销活动. Freshworks的目标是提高其解决方案Freshservice的认知度, a cloud-based IT service desk and IT service management (ITSM) solution built to help teams deliver exceptional support.
Freshworks, 云计算商业软件的领先供应商, has won the Best Implementation of an IT Service Management (ITSM) Solution award as a result of its collaboration with Descartes, 全球领先的物流技术. The award was won for Descartes’ implementation of Freshservice and was announced at the Service Desk Institute Awards dinner, 发生在3月13日星期二.
领先的云商务软件供应商Freshworks今天宣布， Freshsales，他们屡获殊荣的客户关系管理软件已被认定为 G2 Crowd上排名前10的免费CRM软件. This is based on the product’s high levels of customer satisfaction and likeliness to recommend ratings from real G2 Crowd users.
rb88热博官网., 云计算商业软件的领先供应商, today announced Mint, 对其流行的客户支持软件进行了最实质性的架构和可视化更新, Freshdesk, to-date. Freshdesk Mint is engineered to ensure a faster, 通过简化代理与客户的交互，并实现更快的问题解决，为企业及其客户提供更直观的客户支持体验.
Freshworks，云计算商业软件的领先供应商，今天宣布推出 Freshchat, 帮助企业更好地与客户沟通的下一代信息产品. Freshchat provides a suite of website and in-product engagement capabilities which help businesses capture more leads and drive sales.
Freshworks，云计算商业软件的领先供应商，今天宣布推出 Freshteam, a recruitment management software that empowers businesses to efficiently organize their talent acquisition function, engage with candidates, 更好地将人力资源组织与业务目标结合起来. Freshteam灵活的招聘流程和直观的设计使其非常适合各种规模的企业.
Freshworks, 云计算商业软件的领先供应商, 今天宣布整合 Freshsales CRM with Zapier, 一个流行的整合平台即服务(iPaaS)，允许企业用户集成超过750个应用程序, 包括Slack等热门应用, Typeform, Google Sheets, Autopilot, and Quickbooks with no developer effort required, 从而消除繁琐和耗时的任务，促进信息流通.
Freshworks, 云计算商业软件的领先供应商, 今日宣布收购 Joe Hukum这是一个让企业能够基于逻辑工作流构建自己的聊天机器人的平台. 这是Freshworks在不到两年内的第八次收购, as it further bolsters capabilities to strengthen its business software suite. Freshworks早前收购了Chatimity和Frilp, 这是增强基于自然语言编程(NLP)的人工智能能力的关键收购, 而Joe Hukum基于决策树的框架完成了关键功能，以推出聊天机器人驱动的解决方案.
今天Freshdesk宣布创建 Freshworks, a new umbrella brand that will bring together the company’s growing suite of business software. 随着公司客户支持软件的迅猛发展, 及资讯科技服务管理新产品的推出, 客户关系管理(CRM)和基于云的呼叫中心, Freshworks的产品旨在帮助企业更好地与客户和员工沟通.
Freshdesk, 领先的云客户参与软件提供商, 宣布西苏塞克斯医院已经实施了基于云的IT服务管理平台Freshservice，为6家以上医院提供支持和自助服务功能,500 users at the Trust. Post go-live with Freshservice, Western Sussex Hospitals has seen an organisation-wide improvement in productivity thanks to increased self-service use, better IT service delivery and support processes, 提高客户满意度. 该工具的改变也预计将在未来五年内显著节省成本.
Freshdesk, 领先的云客户参与软件提供商, 今日宣布推出Freshdesk Marketplace (http://apps.freshdesk.com). Freshdesk’s suite of products have always been built with the customer in mind. RB88热博的每一款产品都能让企业从第一天就开始运转，创造价值. Marketplace是朝着这个方向迈出的一大步，它让用户能够非常简单地发现和安装应用程序，并帮助他们最大化帮助台的功能.
Freshdesk, 领先的云客户参与软件提供商, 今天宣布在法兰克福开设一个新的欧洲数据中心, Germany. 法兰克福数据中心将备份德国的数据, adding an extra level of security as Freshdesk's customer base continues to grow within Europe.
Freshdesk, 领先的云客户参与软件提供商, 今日宣布其服务台软件解决方案, Freshservice, has been ranked the best software for mid-market IT teams, according to G2 Crowd user reviews. 这份榜单包括了IT团队的16个顶级软件产品，是基于1月1日以来的回顾, 2016, through December 31, 2016. The ranked products received a minimum of ten reviews and five responses for each of the three satisfaction-related questions – ease of use, 质量支持和满足需求. In addition to this, Freshservice has also been ranked the highest in overall usability ratings in the G2 Crowd Winter 2017 Service Desk Usability Index Report. Freshservice secured the highest score of 8.在被评估的21个服务台工具中，其整体可用性为78分(满分10分).
Freshdesk, 领先的云客户参与软件提供商, 今天宣布收购Pipemonk, the data integration platform that allows companies to synchronize and move data amongst multiple cloud apps quickly and easily. 此次收购, 这是Freshdesk公司过去16个月里的第七起案件, is part of the overall strategy to create an ecosystem of interlinked Freshdesk and third-party products for businesses.
Freshdesk, 领先的云客户参与软件提供商, 今日宣布收购 Chatimity, 一个开发了人工智能(AI)和聊天机器人技术的社交聊天平台. Chatimity was built to enable user interactions and improve engagement for its three million users. 这是Freshdesk一年多来的第六次收购，因为Freshdesk希望加强聊天平台内部和外部的产品开发和能力.
领先的云客户参与软件提供商Freshdesk将S.T.S. Prasad as Senior Vice President of Engineering. 这一任命是Freshdesk一系列战略招聘中的最新一项，旨在加强公司的领导团队，并确保Freshdesk继续取得成功. In his new role, Prasad将负责加速技术开发，监督基础设施的改进，以支持Freshdesk不断增长的客户群和积极的产品路线图.
Freshdesk, 领先的基于云的客户参与软件提供商, 今日宣布推出Freshsales, a customer relationship management (CRM) solution and sales system designed for sales reps working in high-velocity environments. 这些销售团队需要多个集成系统来有效地完成他们的工作:领导, deal, and account management; email and phone integration; user behavior tracking; lead scoring; a visual sales pipeline; and reporting. Freshsales是市场上唯一一种能够提供所有这些关键功能的客户关系管理软件，而且它的易用性也是Freshdesk客户所期望的.
Freshdesk, 领先的云客户支持软件提供商, 今天宣布在柏林成立新的地区办事处, Germany. 在短短一年多的时间里，Freshdesk的客户群翻了一番, from 40,000 to 80,000 customers, 其中近三分之一的业务来自欧洲. 加入他们现有的英国办公室, the new Berlin office will enable the company to better support and grow their mid-market and enterprise business in Continental Europe.
Freshdesk, 增长最快的云客户服务软件提供商, 今天宣布收购Airwoot, 一家利用机器学习帮助品牌在社交媒体上提供高速客户服务的初创公司. Airwoot is the company’s fifth acquisition in the past 12 months and aims to deepen Freshdesk’s social support capabilities.
Freshdesk, Inc. has partnered with DocuSign, Inc. (DocuSign®)，将电子签名解决方案集成到Freshservice, its Service Management solution, to help IT, sales, legal, 和人力资源团队通过现有的服务台管理合同审批流程. 这种集成可以在服务台内进行合同管理和电子签名.
Freshdesk, 云客户支持软件的全球领导者, 今天宣布任命两名销售主管到公司. Bobby Jaffari joins as Vice President of Sales, Freshdesk北美和Arun Mani担任董事总经理, Freshdesk Continental Europe. 近年来，该公司在中端市场的业务经历了巨大的增长. 新员工具有领导高增长SaaS销售组织的成功经验，将专注于拓展Freshdesk在北美和欧洲的中端市场业务.
Freshdesk, 云客户支持软件的全球领导者, announced today its acquisition of Framebench, 一个允许团队共享的在线协作平台, review, and comment on videos, images, presentations, and documents. 通过收购Framebench, 支持代理可以通过在同一文件上协作与客户和内部产品团队进行交互. For example, 当客户发送截图时, the agent can now make quick annotations and interact with the product team and even the customer without ever leaving the ticket. 在处理知识库文章时，代理可以实时地使用这个视觉交流平台, images or even tutorial videos.
Freshdesk, 领先的云客户支持软件提供商, has named Nishant Rao, LinkedIn India managing director, as its chief operating officer. 作为首席运营官，Rao将负责所有非r的工作&D方面的Freshdesk的运营.
Freshdesk, 云客户支持软件的全球领导者, 今天宣布收购Frilp, the social recommendation platform that connects users with each other and allows them to recommend products and services. With this acquisition, Freshdesk获得了一个点对点通信平台和推荐引擎，这将使客户能够接触到企业和其他客户
Today, Freshdesk, SaaS客户支持软件的领先提供商, 发布了Xero的新集成, enabling support teams to generate invoices for time spent on customer service, from within Freshdesk.
Freshdesk, 全球领先的SaaS客户支持软件提供商, 今日宣布收购直播视频聊天和共同浏览平台1CLICK.io. 此次收购将深化Freshdesk的实时聊天支持能力. It will enhance customer support teams’ abilities to provide service through the platforms and channels their customers prefer, 包括移动, 提供高清视频和语音聊天服务.
Freshservice, the online ITIL Service Desk from Freshdesk, has just launched an integration with Box to make it easy for IT administrators to access content from the cloud for technical support.
Freshdesk, 全球领先的SaaS客户支持软件提供商, 今天宣布了新一轮的5000万美元融资，由老虎环球基金牵头, and joined by Accel Partners and Google Capital. 新一轮融资将帮助该公司进一步投资其产品和规模，以满足对Freshdesk和Freshservice支持平台快速增长的需求.
Freshservice, Freshdesk的在线IT服务台软件, 已经推出了与Bomgar的集成，帮助服务台人员更快地排除设备故障，让他们可以直接从他们的办公桌上控制客户的设备. The new feature will help reduce the number of support interactions by facilitating clearer communication between technicians and users
Freshdesk, Inc., 领先的云客户支持软件提供商, 今天宣布推出手机应用的新功能, making it easier for businesses to respond on Twitter to customer support issues. The new industry-leading features will dramatically improve how businesses interact with their customers over Twitter, 一种越来越受欢迎的表达支持挫折的媒介.
尽管世界顶级品牌都在Twitter上有一席之地, 在吸引客户方面，他们还有很长的路要走, Freshdesk的一份新报告称, 领先的云客户支持软件提供商. Interbrand对2014年100家顶级消费品牌的分析显示，世界上最著名的公司只有22%的推文是针对他们的主要用户的, including messages asking for help or support.
Freshdesk, 一个基于云的客户支持软件，被20多个用户使用,000 businesses around the world, has just released MobiHelp, a software development kit (SDK) that enables Android developers to easily add in-app feedback and support into their applications. 移动应用发行商现在可以整合 MobiHelp 在他们的应用中直接与用户交流，提高评级并推动应用内部购买.
Freshdesk, a leading provider of customer support software, is launching CEO on Support - a campaign to get executives directly involved in customer support. #CEOonSupport aims to remind CEOs of the reason why they got into business in the first place: to solve people’s problems.
Freshdesk today announced the launch of Freshfone该公司的客户支持软件中集成了语音电话系统. Freshfone使支持团队能够直接从他们的工作站接听客户的电话, forward them to other agents, and even pick up calls from their mobile phones, giving growing SMBs the ability to provide enterprise-class call centers at a fraction of the cost.
Freshdesk, 被誉为最值得关注的科技初创企业之一, has reached 10,在短短27个月的时间里，B2B就拥有了000个客户, 使其成为客户支持软件领域增长最快的公司. Born in response to a genuine need for a cost-effective yet comprehensive product, Freshdesk被打造为SaaS(软件即服务). This allowed businesses to have a fully functional customer support software up and running instantly with no infrastructure costs. 社交媒体的整合让这些企业能够跨多个分散的渠道追踪和回应所有关于他们公司和产品的对话, be it email, chat, Facebook或Twitter上. 该公司得到了Accel Partners和Tiger Global Management的支持.
随着客户支持在创建口碑和管理客户流失方面的重要性稳步增长, 支持经理正逐渐从单纯的战术救火角色转变过来, to a larger, more strategic function. It is no longer sufficient for customer support heads to simply quote numbers; they need to be able to provide intelligent insights to sales, marketing and product management.
今天Freshdesk, 增长最快的基于云的客户支持平台, announced the launch of a new Forever Free plan for small business and startups. 数百家初创企业和中小企业已经在其平台上活跃, 包括前景看好的云电话新贵Plivo, and TechCrunch Disrupt winner UberConference, Freshdesk has unveiled a new pricing tier that makes it even easier for small businesses to deliver a powerful support experience.
今天Freshdesk, 增长最快的基于云的客户支持平台, announces the debut of MobiHelp, a free mobile SDK for iOS developers. MobiHelp的设计是为了解决移动应用程序中日益严重的客户支持不足的问题. With over 750,000个iOS应用供用户选择, ease of use and the ability to give real-time feedback is often the difference between viral adoption and just deleting an app.
今天Freshdesk, 全球发展最快的在线客户支持平台, 宣布FreshPlugs的首次亮相, allowing customer service teams to bring real-time consumer information from any third party applications right into their help desk. 通过与LogMeIn Rescue的集成，Freshdesk还将屏幕共享引入客户支持. With this integration, 代理和用户可以在屏幕上同时实时地看到相同的问题.
Freshdesk, the fastest growing social customer service platform, 今天带来了其在线帮助台解决方案的移动设备数以千计的支持代理通过 它的新HTML5移动应用FreshMobile. With this latest addition, Freshdesk brings the power of "customer support on the road" to growing businesses right from the web browser of their mobile devices. 现在全球的支持团队可以解决门票问题, 管理他们的服务台，立即赢得客户的喜爱, and enjoy a seamless experience supporting customers through their work stations, tablets and mobile phones.
