Make chat easy for today's digital customers
Delight your customers with support on channels they love and guide them to find answers fast with Freshdesk 消息传递 (formerly Freshchat)
No credit card required.
Today's customers prefer a quick and effortless customer service experience. Freshdesk 消息传递 helps you deliver on these expectations through conversational messaging and AI-powered bots.
Have asynchronous conversations with your customers across messaging apps and devices
Provide instant solutions. Deploy AI-powered chatbots using our low-code, easy-to-use bot builder to help customers resolve their questions fast - from information to transactional, regardless of the channel they're on.
支持 customers where they are - on modern conversational experiences like WhatsApp, 苹果的商业聊天, 脸谱网, 行, 在你的网站上, and inside your mobile app. Simplify agent responses with a single inbox.
Proactive customer service
Anticipate when customers may need assistance and send messages to let them know that you're available and eager to offer support.
Quickly innovate to meet your expanding customer support needs with Neo - the open and flexible 企业 platform providing rich APIs for custom integration, 自动化工作流, 智能分析, and ecosystem partner solutions.
Instantly connect customer support across your business with over 1,000 pre-delivered integrations for the 市场 apps that you use today
“For Travix, chat is no longer ‘just another’ channel. The goal is to ensure that by the end of the year, 50% of customer inquiries take place through chat. That is a massive culture change for our company, which had leaned on manual processes and a ‘just give us a call’-approach to service for many years.”
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